Refund Policy

Because our services involve significant time, skill, and resources, all refund requests are evaluated based on the stage of work completed at the time of the request. We do not offer blanket full refunds once work has commenced.

If you cancel your project before the kickoff call or before any design or development work has started, you are eligible for a full refund of any deposit paid.

If you cancel after the discovery call but before significant design or development work has been delivered, you may be eligible for a partial refund of 50–75% of the amount paid, depending on the work completed.

If you cancel after deliverables have been shared — including wireframes, designs, or code — you may be eligible for a partial refund of 25–50% of the amount paid for that milestone. The exact amount is assessed based on the volume and quality of work delivered.

Once final deliverables have been approved and delivered, no refunds are issued. If you are unsatisfied with the final output, please raise concerns before approving the final delivery so we can address them.

Monthly retainer fees are non-refundable once the billing period has commenced. Retainers may be cancelled with 30 days written notice to prevent the next billing cycle.

If you believe the work delivered does not meet the agreed specifications, please contact us at info@devionex.com within 7 days of delivery. We will review your concerns and work in good faith to find a fair resolution — which may include additional revisions, partial credit, or a negotiated refund.

Approved refunds are processed via the same payment method used for the original transaction — bank transfer, Payoneer, cryptocurrency, or other agreed method. Refunds are typically processed within 7–14 business days of approval.

• Discovery call fees (if applicable).
• Third-party costs paid on your behalf — e.g. domain registration, software licences, hosting.
• Rush fees or expedited delivery charges.

Email info@devionex.com with the subject line: Refund Request — [Your Project Name]. Include your name, project details, payment reference, and the reason for your request. We will respond within 3 business days.